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For enquiries related to orders, shipping, corporate gifting, or collaborations, please submit the bulk order form or get in touch with us directly.
How should I store the product?
Store your product in a cool, dry place away from direct sunlight to preserve its quality and fragrance.
Are your products cruelty-free?
Absolutely. All our products are cruelty-free and created with conscious sourcing and thoughtful craftsmanship.
What is your return or refund policy?
Due to the nature of our handcrafted products, we currently do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
How long does it take to process and ship an order?
Orders are usually processed within 2–3 working days. Once shipped, delivery timelines depend on your location and courier partner.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp to monitor your delivery.
Do you offer bulk or corporate gifting?
Yes, we curate elegant bulk and corporate gifting experiences, thoughtfully designed to leave a lasting impression. Please fill out the bulk order form or connect with us for personalised assistance.
Can I customise a bulk order?
Customisation may be available for select bulk or corporate orders, depending on quantity and requirements. We’d be delighted to discuss your vision in detail.
